1. Overview

At Vertex Spectrum, we strive to provide high-quality services. This Refund Policy outlines the conditions under which refunds are issued for our services.

2. Eligibility for Refunds

• Services Rendered: Refunds are generally not available for services that have been fully rendered or delivered. However, if you are dissatisfied with the service provided, please contact us to discuss your concerns.
• Partial Refunds: In certain circumstances, such as if services were only partially completed, a partial refund may be considered. This is evaluated on a case-by-case basis.

3. Requesting a Refund

• Submission: To request a refund, please contact us within 15 days of the service delivery or invoice date. Provide details of the service, your reasons for requesting a refund, and any relevant documentation.
• Review Process: We will review your request and respond within 15 business days. If your request is approved, a refund will be processed according to the payment method used.

4. Non-Refundable Items

• Custom Design Work: Custom design work and services tailored specifically to your requirements are non-refundable once the work has commenced.
• Digital Goods: Payments for digital goods, such as downloadable content or digital design files, are non-refundable.

5. Refund Processing

• Method: Refunds will be issued to the original payment method. Please allow 15 business days for processing.
• Fees: Any transaction fees incurred during the original payment process may be deducted from the refund amount.

6. Dispute Resolution

If you have concerns or disputes regarding our refund policy, please contact us directly to seek resolution. We are committed to working with you to address any issues.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with the updated effective date.

8. Contact Us

For questions or to request a refund, please contact us at: accounts@vertexspectrum.net